Effective Date: 31-09-2023.
At Rideway Nigeria Limited, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and disclose personal data when you access and use our rideshare website and services (the “Service”). By using our Service, you consent to the practices described in this Privacy Policy.
1.1 Personal Information:
When you sign up for our Service, we may collect certain personal information, such as your name, email address, phone number, and payment details. This information is necessary to provide you with a seamless and secure ridesharing experience.
1.2 Usage Information:
We may collect information about your interactions with the Service, such as your device information, IP address, browser type, and operating system. This data helps us analyze trends, administer the Service, and improve our offerings.
1.3 Location Information:
To facilitate ridesharing, we may collect and process your precise geolocation data when you use our Service. This enables us to match you with nearby drivers and provide accurate pickup and drop-off details.
1.4 User Generated Content:
We may collect content and information you voluntarily provide, such as reviews, ratings, and comments, to enhance the user experience and improve our Service.
2.1 Provide and Improve the Service:
We use the collected information to operate, maintain, and improve our Service, including personalized features, customer support, and fraud detection. This includes optimizing our algorithms to match you with suitable drivers and enhance your overall rideshare experience.
2.2 Communication:
We may use your contact details to send you important updates about the Service, including transactional emails, service announcements, and administrative messages. These communications are essential for the proper functioning of our Service.
2.3 Marketing and Personalization:
With your consent, we may use your personal information to provide you with promotional offers, updates, and personalized content related to our Service or selected third-party products and services. You can opt out of these communications at any time.
2.4 Legal Obligations:
We may process your information to comply with applicable laws, regulations, or legal proceedings, such as responding to lawful requests or protecting our rights and interests.
3.1 Service Providers:
We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, data storage, customer support, and marketing. These service providers have access to your personal information only to the extent necessary to fulfill their obligations and are obligated to maintain its confidentiality.
3.2 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you and provide options regarding the handling of your information in such cases.
3.3 Legal Compliance:
We may disclose your personal information if required by law, governmental request, or to protect our rights, property, or safety, as well as that of our users or the public.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information once it is no longer needed.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it promptly.
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to restrict or object to certain processing activities. You can exercise these rights by contacting us using the information provided in the “Contact Us” section below.
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any updates.
If you have any questions about this Privacy Policy or our data practices, please contact us at info@rideway.ng